Articles by Joseph Michelli
- Practice Growth
Southwest Airlines’ Transformative Customer Experience Differentiation
In today’s rapidly evolving, technology-driven, and human-centered business landscape, the role of CX has never been more critical. #CX #advisors
- Practice Growth
Starbucks: A Guide To Fostering Customer Connection
Focusing on product differentiation, customer choice, and a customer experience brewed for efficiency and enriched human connection. #CX
- Practice Growth
Unlocking the Power of Customer Shadowing: A Must-Have Tool for Business Leaders
Customer shadowing is like being in the audience during a live play. The stage is the customer’s environment, and you’re there to watch. #CX
- Practice Growth
Emotional & Cultural Value: Lessons From Inca Kola & Starbucks
After years of market resistance, Coca-Cola had to finally adopt an if you can’t beat them – buy them or partner with them approach. #advisors
- Practice Growth
Why You Must Overcome Continuous Partial Attention & How To Do It!
In the context of multiple technology distractions, here are a few reminders to help maintain customer focus. #advisors #CX #tech
- Practice Growth
The “Art” of Partnership: How To Amplify Your Success
How do you decide with whom to work – so you can create wins for your customers, your partners, and your business? #partners #business #success
- Practice Growth
Being the Ritz Carlton of Your Industry: How to Deliver Delight
May these Ritz-Carlton lessons support your efforts to create loyalty-building experiences for those you serve! #service #care #wow
- Opinion
7 Workplace Wellness Ideas That Boost Employee Spirit
- Opinion
Brand Association and Customer Perception
- Opinion
The Muhammad Ali Experience: 5 Lessons to Win By
- Opinion
How to Lead a Rising Star
- Opinion
Millennials: Skeptical, Discerning, and Informed
